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Luuk Jacobs

AI to tackle behaviour at source

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Luuk Jacobs

More and more technology is becoming available that will tackle bad behaviour at source. An FT article (March 25, Risk Management) it is described how Artificial Intelligence is being used to monitor not just the emails of staff, but equally phone calls for what is being said but equally for the tone of these communications and the change of this tone. Combine this with personal external date available on individuals like for example credit scores and HR reviews and you can imagine that behavioural patterns can be formed that could be used to prevent fraud.

IA and machine learning is not about implementing specific rules that tend to create mainly false positives or equally worked around when understood, but about learning over time and ability to adapt much more quickly. This can all result in identifying the employees with the motive or predisposition to commit fraud but could probably equally be applied to clients (where GDPR rules would allow this). In an environment where indeed compliance departments seem to be receiving an overkill of false alerts for potential fraud, reducing this number alone has significant cost benefits and equally motivation benefits for those staff that spend their time trying to find the needle in the haystack

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